Walkin Drive For Payment Disputes and Risk Officer-II on 25th Aug- BLR

Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Payment Disputes and Risk Officer II (Australian-Card disputes & Chargeback) Domain for Bangalore. Please walk-in for the interview on 25th August 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Process Specialist- 2Yr to 4Yrs experience:

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-249937

Interview Details:

Interview Date: 25th August 2026

Interview Time: 10:00 AM to 12:30 PM IST ONLY

Interview Venue:

Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks

Please find below Job Description for your reference:

• Job Location: Bengaluru
• Qualification: Any Graduate (Full Time)
• Experience: 2- 4 Years
• Notice Period: Immediate Joiners to 30 days
• Shift: Flexible to work with any shift
• Work From Office is mandatory
• Job Level: 3A
• Designation: Process Specialist

Note: Candidate should have mandatory Australian process Experience

Role Summary:

Infosys BPM is Seeking a highly motivated and detail-oriented Payment Disputes and Risk Officer to support its Client, the role is responsible for managing Payment Disputes, chargebacks, merchant risk, and fraud-related activities while ensuring compliance with card scheme regulations, client policies, and Australian financial service requirements.

Key Responsibilities:

• Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
• Respond to merchant, banking partner, and stakeholder dispute-related enquiries.
• Review and investigate transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant transaction activity and escalate potential risks where required.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Assess merchant activity for risk, compliance, and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Knowledge & Skills Preferred:

• Strong understanding of payment disputes, chargebacks, fraud prevention, and risk management.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Ability to interpret transactional data and identify unusual activity patterns.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Knowledge of payment industry regulations, card schemes, and dispute processes.
• Strong stakeholder engagement and customer service capabilities.

Business Performance:

• Timely and accurate processing of chargebacks and claims.
• Achievement of dispute resolution and recovery targets.
• Effective identification and escalation of fraud or suspicious activities.
• Compliance with SLAs, payment scheme requirements, and internal policies.
• Reduction in financial losses from disputes and fraudulent transactions.
• Continuous improvement contributions to team processes and procedures.

Client Management:

• Deliver professional and timely support to merchants and financial institutions.
• Maintain strong relationships with merchants, banking partners, and internal stakeholders.
• Communicate dispute outcomes, risk findings, and required actions clearly.
• Support merchants in resolving disputes and preventing future payment fraud.
• Provide guidance on chargeback and claims management processes.

Skills:

• Excellent written and verbal communication skills.
• Ability to analyses transaction data and make risk-based decisions.
• Knowledge of fraud detection, transaction monitoring, and card payment ecosystems.

Competencies that will be Assessed:

• Leadership & People Management.
• Strategic & Business Acumen.
• Interpersonal & Communication Skills.

Educational / Professional Qualifications:

• Bachelors degree in business, Commerce, Finance, Accounting, Risk Management, or a related field.
• Experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.
• Preferred experience within Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors.
• Relevant certifications in Fraud Prevention, Risk Management, Compliance, or Payments are advantageous.

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team