Walkin Drive - CRM Executive / Senior Executive / Team Leader

CRM Executive / Senior Executive / Team Leader Account Management - Medi Assist | Walk-in Drive

We are hiring for our Account Management team across the following positions:

• CRM Executive
• Senior Executive
• Team Leader
  

Job Responsibilities

Client Servicing

• Handle and resolve customer queries within the defined TAT.
• Assist customers and agents with claim-related queries and information.
• Coordinate with customers and agents for cashless claim settlement.
• Coordinate with internal teams such as Enrolment, Claims, Investigation and Support for smooth claim resolution.
• Respond to incoming calls from customers, agents and internal teams.

Transactional Activities

• Coordinate with the Inward team for claim receipt and registration.
• Allocate newly generated claims to the processing team.
• Coordinate with the Enrolment team for policy registration for cashless and reimbursement claims.
• Coordinate with regional agents and customers regarding claim status and settlement queries.
• Track customer queries using claim numbers and ensure timely resolution.
• Coordinate with the Cashless/Pre-Auth team to ensure claims are processed within TAT.
• Explain query letters, settlement letters and deductions clearly to customers and agents.

Walk-in Details

Date: 17th August
Time: 11:00 AM 1:00 PM
Location: 4th Floor, AARPEE Chambers, Shagbaug, Off Andheri-Kurla Road, Next to Times Square, Marol, Andheri East, Mumbai - 400059

Interested candidates are requested to walk in with an updated copy of their resume. For queries, Call or WhatsApp @ [phone removed]