Walkin Drive || AR, OTC, Cash Apps, Billing, Collections || 28th Aug

Walk-In Drive - AR, OTC, Cash Applications, Collections, Billing

Job Description:

• Must have good knowledge in working on MS office applications.
• Role of Cash app/Billing/Collections for global customers
• Reporting actual Billing/Cash Applications Collections against monthly targets
• Quality review of Cash Application/Billing process
• Follow up through mails and calls
• Escalation of issues to Stake holders.
• Should be able to solve & help customers and business teams in case of queries related to their invoices
• Research and analyse the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
• Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
• Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
• Deliver quality customer service by researching and responding to all internal/external stakeholders inquiries quickly, effectively and professionally.
• Excellent written & verbal communication,
• Should have a good attitude to learn and be committed
• Exposure in SAP/S4HANA will be added plus point

Essential Requirement:

• Commerce and accounting background
• Ability to analyze the past due receivables
• 2-3 Years of experience mainly in BPO.
• Good Oral and Written communication skills
• Experience in follow up through mails and calls
• Worked on Billing/Cash App/Collections
• AR process knowledge (Preferably End to End)
• Experience in Excel as well as PowerPoint presentation.
• Should be willing to work in shifts

Good to have:

• SAP/S4HANA experience
• Operations review with client and management