Walkin Chat and Mail process job openings in Chennai

Description

We are looking for enthusiastic freshers/entry-level candidates to join our Walkin Chat and Mail process team in Chennai. This role involves handling customer inquiries through chat and email, ensuring excellent service and support.

Responsibilities

• Handle walk-in customer inquiries via chat and email in a professional manner
• Provide prompt and accurate responses to customer queries
• Document and escalate complex customer issues to relevant departments
• Maintain a high level of customer satisfaction through effective communication
• Assist in improving processes and procedures for customer service

Skills and Qualifications

• Excellent written and verbal communication skills
• Proficiency in using chat and email platforms
• Basic understanding of customer service principles
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Familiarity with CRM software is a plus
• Basic computer skills and internet navigation

Job Title: Chat and Mail process

Qualification : Any degree / B.Tech

Year of passing : 2023-2026

Experience: Freshers

Salary: 2.7lpa to 3lpa

Location: Chennai

Requirement: Good communication & skills required

Interested Candidate Kindly Call Or What's App Srija HR - [phone removed]