Walk-in || YMCA (Sat)22nd Aug)II Customer Service International Voice

Walk-In Date: Sat 22nd August

Time:10.00 AM to 4.00PM

Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Role & Responsibilities

• Performing inbound calls /Chat from wire transfer customers and agents.
• Take inbound calls/Chats per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• 12th pass with minimum 6 months experience are eligible for the role.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location-

Perks and Benefits

• Salary Range-  upto  3.7 LPA 
• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance

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