Walk-In@YMCA Fri 25 Sept Customer Support International Voice & Chat

Job description

Walk-In Date: Friday 25th Sept

Time: 10.00 AMto 4.00PM

Venue:

YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Role & Responsibilities

• Performing inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance