Walk-in || Voice Process Executive

Job Description: International Voice Process Executive

Company: IntouchCX
Job Role: International Voice Process Executive
Location: B 16 building inorbit backside , Mindspace Hyderabad .
Joining: Immediate Joiners Preferred

About IntouchCX

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth.Job Overview. We are looking for enthusiastic and customer-focused individuals to join our international customer support team. As a Customer Service Associate (CSA), you will engage with customers from global markets (primarily the US) via voice. Your role will focus on addressing inquiries, resolving issues, and proactively encouraging customer retention through tailored solutions.

Key Responsibilities:-

• Handle inbound customer calls and assist with account-related queries, billing issues, and technical troubleshooting.
• Understand customer concerns and provide effective solutions to improve customer satisfaction.
• Retain customers through persuasive communication, personalized offers, and appropriate solutions.
• Demonstrate strong knowledge of products and services to guide and educate customers.
• Follow structured communication techniques to deliver efficient, empathetic, and professional customer support.
• Use customer management systems to handle interactions and maintain accurate records.
• Identify customer needs and resolve issues while maintaining high-quality service standards.
• Meet performance targets related to Average Handle Time (AHT), Quality, Customer Satisfaction (CSAT), and Retention.

Meet defined performance KPIs including:-

• Handle Time (AHT)
• Quality Standards
• Customer Satisfaction (CSAT)
• Save Rate
• Retention Metrics
• Excellent verbal and written communication skills in English.
• Strong interpersonal and rapport-building abilities.
• Confident and persuasive communication style with a customer-first mindset.
• Ability to remain calm and solution-oriented in high-pressure situations.
• Comfortable using mobile platforms and troubleshooting Android and iOS devices.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy in all aspects of work.
• Openness to feedback and willingness to learn and adapt quickly.

Educational Qualifications & Experience:-

Minimum: High school diploma or equivalent.

At least 6 months of experience in customer service (International Voice process preferred).

Prior experience in International voice support is a strong advantage.

Why to join Intouchcx?

Be part of a global brand that values storytelling, creativity, and innovation.

Grow your career in a supportive, collaborative environment.

Work with diverse, driven teams that make an impact every day.

Perks and benefits:-

• Performance-based incentives.
• Excellent rewards and recognition programs.
• Provident Fund (PF) and Employee State Insurance (ESI) benefits.
• 5-day working schedule with 2 rotational week-offs.
• 100% Work from Office (WFO).
• Two-way cab facility provided.

Interested Candidates please Reach out below mentioned Recruiter/Walk in to below mention location and mention top of resume Recruiter name and Carry Aadhar Card along with the resume.

For Reference please mention.

HR Vijaya

Drop the Resume to the below contact .

[phone removed]

Mode of Interview Face to Face Walk-in

location: B16, Mindspace, 5th floor, Behind the Inorbit mall https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

Walkin timing: 11:30AM - 3:30PM

Recruitment Safety Notice
IntouchCX does not charge any fees for recruitment, interviews, training, or onboarding.

• We will never ask candidates to make payments at any stage of the recruitment process.
• We will never request financial or banking information as a condition of employment.
• IntouchCX communicates with candidates only through official channels.
• Candidates are advised to be cautious of fraudulent job offers, calls, or postings claiming to represent IntouchCX.
• If you receive a suspicious communication claiming to be from IntouchCX, please verify it through the company's official channels before sharing any personal information.