Walk-in || Voice Process Executive

Role & responsibilities

Airtel Black Customer Support Executive

Company: Digitide Solutions Limited
Process: Airtel Black
Job Location: Hyderabad
Job Type: Full-Time
Role: Customer Support Executive

Job Description

We are hiring Customer Support Executives for the Airtel Black process. The selected candidates will be responsible for assisting Airtel customers with their queries, service-related concerns, and providing effective resolutions while maintaining a high level of customer satisfaction.

Responsibilities

• Handle customer queries through the assigned support channel.
• Assist customers with Airtel Black services and account-related concerns.
• Understand customer issues and provide appropriate resolutions.
• Maintain professional communication with customers.
• Follow process guidelines, quality standards, and compliance requirements.
• Achieve assigned productivity and quality targets.

Eligibility

• Education: Graduation mandatory.
• Experience: Minimum 1 year of experience in a voice/customer support process.
• Good communication skills in English and relevant regional languages.
• Customer-service orientation and problem-solving skills.
• Candidates should be comfortable working in rotational shifts.

Compensation & Benefits

• CTC: Up to 3 LPA
• Cab facility: As per company/process eligibility.
• Additional benefits may be applicable according to company policy.

Selection Process

1. HR Screening
2. Communication/Assessment Round
3. Operations/Manager Round
4. Final HR Discussion

Interested candidates can share their updated resume for further screening and interview details.

Preferred candidate profile