Walk-in || Voice Process Executive | UK Customer Support

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Location: Bangalore
Shift: Rotational Shifts & Rotational Week Offs
Facility: Two-Way Cab Facility
Incentives: Attractive Performance-Based Incentives

Job Description

We are looking for dynamic and customer-focused individuals to join our UK Telecom International Voice Process. The role involves handling customer interactions over calls, resolving queries, providing appropriate solutions, and delivering an exceptional customer experience while meeting quality and performance standards

.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Eligibility Criteria

• 10th Pass, 12th Pass, Diploma, Graduates, and Postgraduates can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English are mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.

Required Skills

• Excellent English Communication
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• International Voice Process Knowledge (preferred)

Apply now and build your career in the International BPO industry!

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.