Walk-in || Voice Process Associate

Role & responsibilities:

1. Customer Interaction: Handle inbound and outbound calls professionally and communicate clearly with customers.
2. Query Resolution: Understand customer concerns, provide accurate information, and resolve queries within the defined turnaround time (TAT).
3. Customer Service: Deliver excellent customer service by maintaining a polite, patient, and customer-focused approach.
4. Complaint Handling: Address customer complaints effectively and escalate complex issues to the appropriate department when required.
5. Process Compliance: Follow company policies, standard operating procedures (SOPs), call-handling guidelines, and data privacy requirements.
6. Documentation: Maintain accurate records of customer interactions, complaints, and resolutions

Preferred candidate profile

• Good verbal communication skills.
• Active listening and problem-solving abilities.
• Customer-focused attitude and patience.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work under pressure and meet performance targets.
• Willingness to work in rotational shifts, if required.