Walk-in || Virtual Mangement

NOTE-ONLY FOR MALE

Role Description
The ILO Practitioner (Instructor-Led-Online) provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, we facilitate virtual events using the Microsoft Teams and other related tools.

Key Responsibilities

• Set-up Microsoft Teams and IBM Video Streaming tools
• Coordinate event logistics and agenda with the requesters prior to the event
• Run preparation calls with the event contact and presenters prior to the live event
• During the live event, provide in-session support, including sound checks to ensure clear audio quality and basic troubleshooting to ensure that the event runs smoothly
• Publish necessary media files and event artifacts
• Inform event POC of any problems encountered
• Manage the team's functional inbox to answer client queries and requests
• Work with Teams/other tools and Technical Support to help resolve higher level of technical difficulties
• Generate reports for the team and the clients
• Perform back office responsibilities, mostly involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes, YourLearning, and Lighthouse, among other tools
• Manage/Update data or trackers for reports

Required Skills

• Excellent administration and organizational skills
• Excellent oral and written communication skills
• Customer-oriented: demonstrates a positive attitude towards customer service
• Excellent interpersonal skills and ability to deal with all kinds of clients
• Strong thinking and problem-solving skills: able to analyze errors/complex issues and identify appropriate solutions
• Good working knowledge of web-based systems
• Ability to deal with confidential information
• Ability to understand and execute business controls
• Active listening skills to ensure clarity of information
• Thorough execution of process steps
• Must possess keen attention to details
• Adaptable to client's requests as the need arises
• With initiative and good judgment
• Has the ability to work under pressure and meet deadlines
• Has the ability to prioritize
• Has the ability to work productively with little supervision