Walk-in || US Voice- Customer Service Travel Process

Roles and Responsibilities

• Receives outbound/ inbound calls, emails and Microsoft teams contacts gathers and verifies required information, maintains the average handle time as per the client's requirements.
• Escalates issues with regards to calls to supervisors.
• Learns and retains a working knowledge of existing and new accounts; provides feedback on SOP, products, and rebuttals to help improve programs.
• Should have thorough product knowledge and keep one updated as per the changes.
• To adhere to Companys Key performance Indicators and ensure other expectations of clients are met with optimal quality and service as per SOW.
• Understand clients queries and assist them accordingly, ensuring a smooth layover experience for the crew.
• Maintain high levels of data accuracy in all updates.
• Follow process guidelines, compliance requirements, and audit standards.

Requirement

• HSC/Graduate should have minimum 6 months of travel experience.
• Candidates with minimum age of 18 or above or should have valid documents of pursuing Graduation through Distance Learning (Only).
• BTech should have minimum 6 months of travel experience.
• Excellent communication skills required.
• Any 9 hours shift in 24*7 shifts.
• Work from Office.
• 5 days working with two rotational off's.
• Both side cab facility available.