Walk-in || US Banking

Hiring: US Mortgage Voice Process Noida

Location: Noida

Experience: Relevant experience in International Banking Voice or US Mortgage Voice Process

Salary:

International Banking Voice Experience: Up to 7 LPA

US Mortgage Voice Experience: Up to 9 LPA

Job Overview

We are hiring experienced professionals for a US Mortgage Voice Process in Noida.

Candidates must have hands-on international voice/customer interaction experience. We are specifically looking for candidates from either:

International Banking Voice Process, OR

US Mortgage Voice Process

This is a voice-based customer interaction role requiring strong spoken English, customer-handling skills, and familiarity with international customers/processes.

Job Responsibilities

Handle inbound/outbound calls with US customers/clients regarding mortgage-related queries and services.

Communicate professionally and confidently with customers over the phone.

Understand customer requirements and provide accurate information as per process guidelines.

Resolve customer queries and provide appropriate assistance within defined timelines.

Maintain excellent customer service and ensure a positive customer experience.

Follow established process guidelines, quality standards, compliance requirements, and call-handling procedures.

Accurately document customer interactions and update relevant information in the system.

Meet defined quality, productivity, AHT, attendance, and customer satisfaction targets.

Coordinate with relevant internal teams whenever required to resolve customer issues.

Handle customer objections, follow-ups, and escalations professionally.

Key Skills Required

Excellent spoken English and communication skills.

Strong customer-handling and interpersonal skills.

Comfortable handling US/international customers over voice calls.

Good listening, probing, and problem-solving abilities.

Ability to understand and explain process-related information clearly.

Strong attention to detail and ability to follow process guidelines.

Comfortable working in rotational/night shifts as applicable.

Prior experience in an international voice process is mandatory.

Mandatory Experience

Candidates must have experience in at least one of the following:

International Banking Voice Process

Customer service/phone banking

International banking voice support

Banking-related customer interaction over calls

OR

US Mortgage Voice Process

US mortgage customer service

Mortgage servicing voice process

Mortgage customer support over calls

US mortgage voice operations

FOR MORE DETAILS CONTACT-

SURBHI - [phone removed]