Walk-in || Urgent Hiring Floor Manager at Kailash Hospital Sec-27, Noida

Job Description: Floor Manager Hospital

Department: Hospital Operations
Designation: Floor Manager

Job Summary

The Floor Manager is responsible for the smooth day-to-day functioning of the assigned hospital floor, ensuring quality patient care, effective staff coordination, cleanliness, patient satisfaction, and compliance with hospital policies and protocols.

Roles & Responsibilities

1. Floor Operations Management

• Ensure the smooth functioning of all activities on the assigned hospital floor.
• Coordinate with nursing staff, doctors, housekeeping, security, and other departments.
• Monitor patient admission, transfer, and discharge processes.
• Ensure the timely availability of beds, equipment, and other essential resources.
• Address operational issues and escalate major concerns to the concerned authority.

2. Patient Care & Satisfaction

• Ensure patients and their attendants receive proper assistance and support.
• Handle patient and attendant queries, complaints, and feedback professionally.
• Monitor patient waiting time and ensure timely service delivery.
• Coordinate with the concerned departments to resolve patient-related issues promptly.
• Maintain a patient-friendly and professional environment.

3. Staff Management & Coordination

• Supervise the assigned floor staff and monitor attendance, punctuality, and discipline.
• Coordinate staff duties and ensure adequate manpower availability.
• Conduct regular floor rounds to monitor staff performance and service quality.
• Communicate hospital policies, instructions, and operational updates to the team.
• Identify staff training needs and coordinate with HR or the concerned department.

4. Cleanliness, Hygiene & Safety

• Ensure proper cleanliness and hygiene across patient rooms, corridors, nursing stations, and common areas.
• Coordinate with housekeeping for timely cleaning and maintenance.
• Monitor biomedical waste segregation and disposal as per hospital protocols.
• Ensure compliance with infection prevention and control guidelines.
• Report safety hazards, equipment issues, and maintenance requirements promptly.

5. Coordination with Other Departments

• Coordinate with the OPD, IPD, nursing, billing, pharmacy, laboratory, radiology, housekeeping, and maintenance teams, as applicable.
• Facilitate smooth communication between patients, attendants, doctors, and hospital staff.
• Support timely resolution of operational bottlenecks.
• Ensure proper handover of pending issues between shifts.

6. Documentation & Reporting

• Maintain daily floor activity reports and operational records.
• Monitor bed occupancy, admissions, discharges, and patient movement.
• Record patient complaints, incidents, and corrective actions.
• Submit daily reports to the Operations Manager or Hospital Administrator.
• Ensure confidentiality and proper handling of patient information.

Education/Qualification

• Graduate in Hospital Management, Healthcare Administration, or a related field preferred.
• Relevant hospital operations or floor management experience.
• Strong communication, leadership, and problem-solving skills.
• Ability to manage staff and coordinate multiple departments.
• Good documentation, reporting, and organizational skills.
• Knowledge of hospital operations, patient handling, hygiene, and safety protocols.

Walk in Interview

Thursday and Friday Date:15/10/26 -16/10/26

Interview Timing :12:00 to 3:00

Please carry Updated CV ,1 Passport Size Photo

Dress Code: Formal Attire

Location: Kailash Hospital & Heart Institute Sec-27, Noida , Near by Sec-18 Metro Station , HR Building 2nd Floor

Contact Person : Priyanka (HR)