Walk-in || Urgent hiring | Customer Support Representative | Immediate Joiners

Role & responsibilities

Experience: 2- 6 years of US Calling Experience.

Responsibilities:

• Manage Inbound & Outbound calls and customer service enquiries, in this profile specifically agent will be answering an inbound calls which they will receive from the providers/pharmacies/members to seek assistance on benefits or on claim denials.
• US Medical/PBM denied Claims Handling process.
• Utilization Management handling including PA, Appeals, etc.
• RCM cycle that is used to manage the financial cycle of a patients encounter.
• Management and resolve customer complaints
• Identifying customers needs, clarify information, research every issue and providing solutions
• Following call centre scripts when handling different topics
• Work with the team to resolve issues with good aptitude
• Maintain and prepare activity reports.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures

Requirements:

• Previous experience in US Voice Process
• Should be comfortable with rotational shifts and offs.
• Should be comfortable with working on Indian Holidays.
• Should be well versed with end to end claims handling process.
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Mandatory Skills/Experience:

• Excellent communication skills (written and verbal).
• American accent would be preferable.
• Should be comfortable with rotational shifts and offs.
• Should be comfortable with working on Indian Holidays.
• Candidates must be willing to work in Voice process.

If Interested Please share your updated Resume at [email removed] or WhatsApp at [phone removed] with below details :

Total Experience in US Voice Process:

Current/Last CTC :

Expected CTC :

Current Location :

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