Walk-in || Travel Sales Associates International Air Tickets( US & Canada)

Role & responsibilities

• Handle international flight bookings for customers in the US and Canada.
• Understand customer travel requirements and recommend suitable international flight options and itineraries.
• Search fares and availability using Amadeus.
• Prepare quotations and convert customer inquiries into confirmed bookings.
• Handle cancellations, refunds, date changes, flight changes, and schedule changes as per airline fare rules.
• Provide pre-sales and post-sales customer support through calls, emails, and chat.
• Maintain high customer satisfaction while achieving sales and revenue targets.
• Work according to US/Canada business hours, including evening/night shifts when required.

Preferred candidate profile

• Graduate in any discipline; relevant experience in international travel, air ticketing, or customer service will be preferred.

• 1-3 years of experience in international air ticketing and customer support, preferably handling the US and Canada market.

• Strong knowledge of international flight bookings, fares, routes, baggage policies, cancellations, refunds, reissues, and ticketing procedures.

• Hands-on experience with GDS platform Amadeus.

• Excellent verbal and written English communication skills with the ability to communicate confidently with international customers.

• Strong customer service and problem-solving skills, with the ability to handle complaints and difficult situations professionally.

• Sales-oriented mindset with the ability to convert inquiries into bookings and achieve sales/revenue targets.

• Good negotiation, persuasion, and relationship-management skills.

• Ability to multitask and manage multiple customer queries and bookings simultaneously.

• Strong attention to detail while handling PNRs, fares, ticketing, reissues, and refunds.

• Comfortable working in US/Canada time zones, including evening or night shifts.

• Good computer skills and ability to work with CRM, email, chat, and ticketing/GDS systems.

• Ability to work independently as well as part of a team.

• A customer-first approach with a strong focus on service quality, accuracy, and customer satisfaction.