Walk-in || Travel Executive

• Plan and coordinate domestic and international travel arrangements for clients.
• Handle flight, hotel, transportation, visa, and travel insurance bookings.
• Prepare and manage detailed travel itineraries.
• Understand customer requirements and recommend suitable travel options.
• Coordinate with airlines, hotels, travel partners, and other service providers.
• Handle booking modifications, cancellations, refunds, and travel-related queries.
• Monitor flight schedules, delays, cancellations, and other travel updates.
• Provide timely assistance and support to customers before and during their journey.
• Maintain accurate records of bookings, payments, invoices, and travel documents.
• Ensure all arrangements are completed within the agreed budget and timelines.
• Handle customer complaints and resolve issues professionally.
• Maintain strong relationships with clients and travel vendors.
• Achieve assigned sales, customer-service, and business targets.

Preferred Candidate Profile

• Graduate in any discipline; qualification in Travel & Tourism or Hospitality is an advantage.
• 13 years of experience in travel, tourism, ticketing, or customer service preferred.
• Knowledge of domestic and international travel destinations.
• Experience with airline/hotel booking systems or GDS is an advantage.
• Good verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good negotiation and coordination skills.
• Comfortable working with MS Office and travel-management software.
• Strong attention to detail and ability to manage multiple tasks.
• Willingness to work flexible hours, weekends, or holidays when required.
• Freshers with good communication skills and a strong interest in travel may also be considered.

Perks and Benefits

• Competitive salary based on experience and skills.
• Performance-based incentives/bonuses.
• Opportunities for career growth and professional development.
• Training on travel booking systems and industry processes.
• Paid leave and company holidays.
• Employee travel discounts and special travel offers, where applicable.
• Supportive and professional work environment.
• Exposure to domestic and international travel operations.
• Recognition and rewards for excellent performance.
• Opportunities to attend travel-related events, training programs, and familiarization trips, where applicable.