Walk-in || Trainer

Roles and Responsibilities

• Provide training to new hires on BPO processes, voice processing, customer care, handling, communication skills, customer service, and customer support.
  
• Develop and deliver engaging training programs to enhance employee performance and productivity.
  
• Conduct regular assessments and evaluations to measure trainee progress and provide feedback for improvement.
  
• Collaborate with team leaders to identify areas of improvement and develop targeted training solutions.
  
• Maintain accurate records of all training activities, including attendance tracking and reporting.