Walk-in || Teller

About the Role

IDFC FIRST Bank is looking for a Teller to join its Retail Banking team at the Ratlam branch in Madhya Pradesh. This full-time position is focused on delivering exceptional customer service and handling day-to-day banking transactions. As a Teller, you will be the first point of contact for customers, responsible for ensuring smooth and efficient operations at the branch while promoting the banks products and services.

Key Responsibilities -

• Greet and assist customers in a courteous and professional manner.
• Process banking transactions such as deposits, withdrawals, and payments accurately and efficiently.
• Maintain and balance cash drawers, ensuring accurate record-keeping of all transactions.
• Promote and cross-sell bank products and services to customers.
• Address customer inquiries and resolve complaints promptly and effectively.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Collaborate with branch team members to meet branch goals and service standards.
• Maintain a high level of attention to detail and accuracy in all tasks.
• Support branch operations during peak hours.

Education - Graduate in any discipline

Experience - 1–5 years of experience in customer service or cash handling roles. Prior experience in the banking or financial services industry is preferred.

Skills and Attributes -

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively in a fast-paced and dynamic environment.
• Basic proficiency in computer applications.
• High level of accuracy and attention to detail.
• Willingness to undergo background and credit checks.