Walk-in || Telesales- Odia process

Telesales Executive Job Description (Odia Process)

Job Title:

Telesales Executive / Tele caller

Job Summary:

A Telesales Executive is responsible for contacting potential or existing customers via phone to promote products or services, generate leads, and close sales. The role involves building customer relationships, understanding needs, and achieving sales targets.

Key Responsibilities:

• Make outbound calls to prospective customers to promote products/services
• Handle inbound calls and respond to customer inquiries
• Explain product features, benefits, and pricing clearly
• Generate leads and follow up on existing leads
• Maintain a database of customer information and interactions
• Achieve daily/weekly/monthly sales targets
• Handle customer objections and provide appropriate solutions
• Coordinate with sales and marketing teams when required
• Update CRM systems with accurate call details

Required Skills & Qualifications:

• Excellent communication and interpersonal skills
• Strong convincing and negotiation ability
• Basic computer knowledge (MS Office, CRM tools)
• Ability to handle rejection and work under pressure
• Good listening skills and customer-focused approach
• High school diploma or bachelors degree (preferred)

Experience:

• Fresher or 04 years of experience in telesales/telemarketing/customer service

Key Performance Indicators (KPIs):

• Number of calls made per day
• Conversion rate (leads to sales)
• Revenue generated
• Customer satisfaction level

Role: Business Development Executive (BDE)

Industry Type: BPM / BPO

Department: Sales & Business Development

Employment Type: Full Time,

Permanent Role Category: BD / Pre Sales

Education UG: Any Graduate Key Skills Skills highlighted with ‘ are preferred key skills Inside Sales Credit Card Sales BPO Sales Retail Sales Sales Telesales Telemarketing Outbound Sales Inbound Sales