Walk-in || Telesales Marketing Executive

Role & responsibilities

Key Responsibilities:

• Make outbound calls to prospective and existing customers to introduce company products/services.
• Handle inbound calls and respond to customer queries professionally.
• Understand customer requirements and provide relevant information about products/services.
• Generate leads through calling, follow-ups, and customer interactions.
• Maintain regular follow-ups with potential customers and convert leads into successful business opportunities.
• Explain product/service features, pricing, offers, and other relevant details to customers.
• Schedule appointments, meetings, demos, or site visits as required.
• Maintain accurate records of customer interactions, leads, follow-ups, and call outcomes in CRM/Excel.
• Coordinate with the Sales/Business Development team for lead conversion and further follow-up.
• Achieve daily/weekly/monthly calling and lead-generation targets.
• Build and maintain positive relationships with customers.
• Handle customer objections and resolve basic concerns effectively.
• Follow up with customers until the enquiry is closed or converted.
• Prepare daily/weekly reports on calls, leads, follow-ups, and conversions.
• Maintain professional communication and represent the company positively during customer interactions.

Key Skills:

• Good verbal communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Customer-handling and follow-up skills.
• Basic knowledge of MS Excel/CRM.
• Target-oriented and proactive approach.
• Ability to communicate confidently over the phone.
• Good listening and problem-solving skills.

Preferred candidate profile