Walk-in || Telesales Associate

Role & responsibilities

Make outbound calls to prospective and existing customers to generate sales and drive conversions.

• Handle inbound customer enquiries, understand their requirements, and recommend relevant products.
• Build strong customer relationships through effective communication and regular follow-ups.
• Achieve daily, weekly, and monthly sales and revenue targets.
• Understand customer needs, explain product benefits, offers, pricing, and promotions effectively.
• Handle customer objections and use strong persuasion and negotiation skills to close sales.
• Follow up with leads at different stages of the sales funnel to maximize conversions.
• Maintain accurate records of calls, leads, follow-ups, orders, and conversions through CRM/lead management tools.
• Stay updated on product offerings, promotions, and campaigns to communicate relevant information to customers.
• Earn weekly incentives based on sales performance and target achievement

Preferred candidate profile

• Graduate with 6 months of experience in telesales, inside sales, telecalling, or a similar customer-facing sales role.
• Prior experience in D2C, beauty, skincare, FMCG, or consumer brands is preferred.
• Strong verbal communication, active listening, and persuasion skills.
• Proven ability to work with and achieve sales targets.
• Comfortable handling high-volume outbound and inbound calls. Strong objection handling, negotiation, and closing skills.
• Customer-first mindset with the ability to build rapport quickly.
• Basic knowledge of CRM tools and MS Excel.
• High energy, ownership mindset, and willingness to work in a target-driven environment.
• Comfortable working in a rotational-off schedule