Walk-in || Telesales Assistant Manager

Role & responsibilities

Lead, mentor, and motivate a team of telesales executives to achieve sales targets.

Develop and implement telesales strategies aligned with business goals.

Monitor daily performance, call quality, and conversion rates.

Train team members on product knowledge, sales techniques, and compliance standards.

Handle escalated customer queries and ensure high customer satisfaction.

Prepare and present sales reports, forecasts, and performance metrics to management.

Collaborate with marketing and field sales teams to optimize lead generation and conversion.

Ensure adherence to telecom industry regulations and company policies.

Requirements:

Graduate/Postgraduate in Business, Marketing, or related field.

58 years of experience in telesales, with at least 2–3 years in a managerial role (Telecom domain preferred).

Strong leadership, communication, and negotiation skills.

Proven track record of meeting/exceeding sales targets.

Proficiency in CRM tools and MS Office.

Ability to work under pressure and manage a high-performance team.

Competencies:

Customer Centricity

Team Leadership & Motivation

Strategic Thinking

Execution Excellence

Problem-Solving & Decision-Making