Walk-in || Telecalling Executive

SAI INFOSYS is looking for a confident, enthusiastic, and result-oriented Telecalling Executive with excellent communication skills, strong product explanation abilities, and outstanding customer relationship management skills.

The candidate will be responsible for contacting potential customers, professionally explaining our software products and IT services, understanding customer requirements, generating qualified leads, converting enquiries into confirmed business orders, and maintaining strong, long-term client relationships.

We are looking for individuals who can effectively communicate the value of our products, confidently handle customer objections, build trust, and contribute to the company's business growth.

Key Roles & Responsibilities :

1. Product Explanation & Presentation

• Clearly and confidently explain the company's software products, features, benefits, pricing, and services to prospective customers.
• Understand customer business requirements and recommend suitable software solutions.
• Explain how our products help businesses improve productivity, accounting accuracy, and operational efficiency.
• Demonstrate strong product knowledge and communicate technical information in simple, customer-friendly language.

2. Lead Generation & Customer Acquisition

• Make outbound calls to potential customers and identify new business opportunities.
• Generate quality leads through telecalling, customer referrals, and follow-up activities.
• Convert interested prospects into confirmed customers and business orders.
• Coordinate product demonstrations, meetings, and sales discussions with the business development team.

3. Customer Relationship Management

• Build strong, professional, and long-lasting relationships with new and existing customers.
• Maintain regular communication with clients to understand their needs and ensure satisfaction.
• Handle customer enquiries, concerns, and objections patiently and professionally.
• Develop customer trust through effective communication, timely follow-ups, and reliable service coordination.
• Encourage repeat business, renewals, and customer referrals.

4. Sales Conversion & Business Order Generation

• Convince potential customers by effectively presenting product benefits and business value.
• Follow up on enquiries, quotations, product demonstrations, and pending business opportunities.
• Negotiate professionally within approved company pricing and sales policies.
• Convert qualified leads into confirmed sales and achieve assigned monthly business targets.
• Identify opportunities for cross-selling and upselling relevant products and services.

5. Follow-up & Sales Coordination

• Maintain systematic follow-ups with interested and existing customers.
• Coordinate with sales, technical support, and management teams for customer requirements.
• Track customer enquiries from initial contact until order confirmation.
• Ensure timely communication and smooth coordination throughout the sales process.

6. CRM & Daily Reporting

• Maintain accurate customer contact details, call records, and lead information.
• Update daily calling activities, follow-up schedules, customer responses, and conversion status.
• Prepare daily and monthly reports on calls, leads generated, follow-ups, and confirmed orders.
• Maintain organized records using CRM software, Excel, or company-approved reporting tools.

Required Skills :

• Excellent verbal communication skills in Tamil; English communication is an added advantage.
• Strong product explanation and presentation skills.
• Excellent customer relationship-building and client-handling abilities.
• Strong convincing, negotiation, and sales conversion skills.
• Ability to understand customer requirements and recommend suitable solutions.
• Good listening skills, patience, confidence, and a professional telephone manner.
• Ability to handle customer objections and follow up effectively.
• Basic computer knowledge, MS Excel, and CRM familiarity.
• Self-motivated, target-oriented, and capable of working independently and within a team.

Candidate Requirements :

• Preferred Experience: Telecalling, Telesales, Software Sales, Customer Relationship Management, or Business Development.
• Work Mode: Office-Based.
• Employment Type: Full-Time.

Key Performance Expectations :

The selected candidate will be expected to:

• Generate quality leads through effective telecalling.
• Explain software products and services clearly and professionally.
• Build customer confidence and maintain excellent client relationships.
• Convert prospective customers into confirmed business orders.
• Achieve assigned sales and lead conversion targets.
• Maintain consistent follow-ups and accurate customer records.
• Contribute actively to customer retention, revenue generation, and overall business growth.

Ideal Candidate:

We are looking for a candidate who is not just a telecaller but a strong communicator, effective product presenter, persuasive sales professional, and trusted customer relationship builder who can turn customer conversations into meaningful business opportunities and long-term business relationships.