Walk-in || Telecalling Executive

Role & responsibilities

• Handle incoming and outgoing customer calls professionally.
• Follow up with leads received through website, Google, social media, advertisements, WhatsApp, and other sources.
• Understand customer requirements related to beverage and industrial machinery.
• Provide basic information about company products and services.
• Generate and qualify sales leads through telephone calls.
• Maintain regular follow-up with prospective customers.
• Coordinate with the sales team and transfer qualified leads for further discussion.
• Maintain customer enquiry and follow-up records.
• Update lead status and customer information in CRM software / Excel / company records.
• Send product catalogues, brochures, quotations, and other information through WhatsApp or email.
• Follow up with customers regarding quotations and pending requirements.
• Schedule customer meetings or calls with the sales team when required.
• Handle customer questions professionally and forward technical queries to the concerned department.
• Maintain good relationships with existing and potential customers.
• Achieve daily/weekly/monthly calling and follow-up targets.

Preferred candidate profile

• Female candidates are preferred.
• Freshers are welcome to apply.
• Candidates with 14 years of experience in telecalling, telesales, customer support, inside sales, lead generation, or related roles are also preferred.
• Candidates with experience in B2B sales, industrial machinery, manufacturing, engineering products, beverage machinery, packaging machinery, or similar industries will have an advantage.
• Should be confident and comfortable speaking with customers over the phone.
• Should have a professional and polite approach.
• Should be comfortable working from the office in Hyderabad.
• Should be willing to learn about technical products and machinery.

Perks and benefits

• Competitive salary based on experience and skills.
• Performance-based incentives.
• Opportunity to earn additional incentives based on lead generation and sales performance.
• Training about company products and machinery.
• CRM and sales-process training.
• Supportive and professional work environment.
• Career growth opportunities in Sales & Business Development.
• Exposure to B2B industrial sales and machinery business.
• Opportunity to work with an established industrial machinery manufacturer.
• Paid leave and other benefits as per company policy.