Walk-in || Telecaller

We are hiring an experienced Female Tele Caller / Inbound Calling Executive for a leading healthcare organization in Hyderabad. The ideal candidate should have excellent communication skills and prior experience handling inbound patient calls, appointment scheduling, customer support, enquiry handling, follow-up calls, and patient relationship management. Candidates with hospital, healthcare, diagnostic centre, IVF, clinic, or medical industry experience will be given preference.

Key Responsibilities

• Handle incoming (Inbound) patient calls professionally and courteously.
• Assist patients with appointment bookings, rescheduling, and cancellations.
• Answer enquiries regarding hospital services, doctors, departments, treatments, diagnostics, and healthcare packages.
• Provide accurate information about hospital facilities and patient services.
• Maintain excellent patient relationships and deliver exceptional customer service.
• Follow up with patients regarding appointments, reports, procedures, and consultations.
• Coordinate with doctors, nursing staff, reception, billing, and other hospital departments.
• Resolve patient queries efficiently and escalate issues when necessary.
• Update patient information accurately in CRM, HIS, EMR, or hospital management software.
• Maintain call records, enquiry logs, and daily reports.
• Achieve daily and monthly call quality and service targets.
• Ensure confidentiality of patient information and comply with hospital policies.

Required Skills

• Strong Inbound Calling Experience
• Excellent Communication Skills
• Customer Service Skills
• Patient Counselling
• Appointment Scheduling
• Telecalling
• Patient Relationship Management
• Call Handling
• Customer Support
• Telephone Etiquette
• Active Listening
• Problem Solving
• CRM Software Knowledge
• Hospital Management Software
• Time Management
• Multi-tasking
• MS Office (Excel, Word, Outlook)

Preferred Candidate Profile

• Female Candidates Only
• Minimum 1 year of Telecalling or Customer Support experience
• Excellent communication in English, Telugu, and Hindi
• Strong interpersonal and customer handling skills
• Comfortable working in a hospital environment

Candidates having experience in:

• Multi-Speciality Hospitals
• IVF Centres
• Diagnostic Centres
• Clinics
• Healthcare BPO
• Medical Centres
• Dental Hospitals
• Wellness Centres
• Healthcare Customer Support

Educational Qualification

• Any Graduate
• Intermediate with relevant experience
• Degree Preferred

Why Join Us?

Reputed Healthcare Organization

Stable Career Growth

Professional Working Environment

Performance Incentives

Learning & Development

Employee Recognition

Immediate Joining Opportunity