Walk-in || Tele Sales Executive

Job Title: Customer Relationship Manager (CRM)

Department: Customer Relationship Management

Location: Chennai

Company: Casagrand Builder Pvt. Ltd.

NOTE : Kindly mention my name " Dhivya " in the entry form or interview form and give me the call once you reach the office.

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Key Responsibilities
Customer Handling

• Be the primary point of contact for customers post-booking until handover.
  
• Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
  
• Coordinate welcome calls, site visits, and customer meets as part of relationship building.
  

Documentation & Handover

• Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
  
• Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.
  

Coordination with Internal Teams

• Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
  
• Coordinate for project updates, construction milestones, and possession timelines.
  

Customer Escalations & Service

• Handle customer escalations tactfully and ensure closure with utmost satisfaction.
  
• Work towards building loyalty through timely communication and proactive solutions.
  

CRM Systems & MIS

• Maintain accurate customer records in CRM tools/software.
  
• Generate regular MIS reports on customer interactions, escalations, feedback, and closures.
  

Feedback & Continuous Improvement

• Collect feedback during and after project handover.
  
• Suggest process improvements based on customer insights.
  

Key Skills & Attributes

• Strong communication and interpersonal skills
  
• Customer-centric approach with a problem-solving mindset
  
• Time management and multi-tasking ability
  
• Familiarity with CRM tools and real estate documentation
  
• High sense of accountability and ownership
  

Educational Qualification

• Graduate/Postgraduate in any discipline
  
• MBA in Marketing or Customer Relations preferred
  

Experience

• 1 to 6 years of experience in CRM, preferably in the real estate industry
  
• Prior exposure to residential or commercial property handovers, documentation, and customer engagement is highly desirable
  

Why Join Casagrand CRM Team?

• Be part of a dynamic and respected brand in South India
  
• Opportunity to work on large-scale, premium real estate projects
  
• Fast-track career growth and exposure to customer excellence practices

Interested Candidates are requested to share your updated resume to [email removed] and call [phone removed]

Thanks,

Dhivya ( Maya) M

Senior Executive

[phone removed]