Walk-in || Tele Sales Executive

Job Description Tele Sales Executive

Brand: Mealawe (A Unit of Yagy Tech Pvt. Ltd.)
Company: Yagy Tech Pvt. Ltd.
Department: Sales / Customer Growth
Role: Tele Sales Executive New Subscriptions & Renewals
Employment Type: Full-Time
CTC: 4-6 LPA + Performance Incentives
Location: Pune

About Mealawe

Mealawe is a food-tech platform focused on providing convenient, homely meal subscriptions to customers. Through structured meal plans and subscription-based services, Mealawe aims to make everyday food ordering simple, reliable and affordable.

We are looking for energetic and target-oriented Tele Sales Executives who can convert prospective customers into subscribers while also building strong relationships with existing customers to drive renewals and repeat business.

Key Responsibilities

New Subscription Sales

• Handle inbound leads generated through digital marketing, website, app, referrals and other campaigns.
• Make outbound calls to prospective customers and understand their meal requirements.
• Explain Mealawe's meal plans, subscription options, pricing, offers and service benefits clearly.
• Recommend suitable subscription plans based on customer requirements, location and consumption preferences.
• Follow up consistently with interested prospects until conversion or closure.
• Convert qualified leads into paid Mealawe subscriptions.
• Achieve daily, weekly and monthly sales and conversion targets.
• Identify opportunities for upselling longer-duration or higher-value subscription plans.

Subscription Renewal & Retention

• Proactively contact customers whose subscriptions are approaching expiry.
• Drive timely renewal of weekly, bi-weekly, monthly and other subscription plans.
• Understand reasons for non-renewal, cancellation or inactivity and work towards retaining the customer.
• Follow up with inactive and dormant customers to generate repeat subscriptions.
• Identify customer concerns related to food, delivery, subscription or service and coordinate internally for resolution.
• Build long-term relationships with customers to improve repeat purchase and customer lifetime value.
• Promote relevant offers, upgrades and additional subscription options to existing customers.

CRM & Sales Management

• Maintain complete and accurate customer information, call notes, follow-up dates and sales status in the CRM.
• Ensure every lead is followed up within the defined turnaround time.
• Maintain an organised sales pipeline from lead generation to conversion/renewal.
• Track reasons for lost leads, cancellations and non-renewals.
• Share customer feedback and recurring concerns with Customer Success, Operations and Marketing teams.
• Maintain daily productivity and sales reports.

Key Performance Indicators KPIs

Performance will primarily be measured on:

• New subscription revenue
• Number of new subscriptions closed
• Lead-to-subscription conversion rate
• Subscription renewal rate
• Repeat customer conversion
• Revenue generated from existing customers
• Follow-up discipline
• Daily call productivity
• Customer retention
• CRM hygiene and accuracy

Candidate Profile

• 1–4 years of experience in Tele Sales, Inside Sales, Customer Sales, Subscription Sales or B2C Sales.
• Experience in industries such as Food-tech, EdTech, Real Estate, E-commerce, D2C, Telecom, Insurance, FinTech or subscription-based businesses will be preferred.
• Proven experience in handling inbound and outbound customer calls.
• Comfortable working with monthly sales and revenue targets.
• Strong follow-up and closing abilities.
• Ability to handle customer objections and negotiate effectively.
• Good communication skills in Hindi and English; knowledge of Marathi or other regional languages will be an advantage.
• Comfortable using CRM systems, calling software and basic Excel/Google Sheets.
• Customer-oriented mindset with a strong focus on conversion as well as retention.

Key Skills

• Tele Sales & Inside Sales
• B2C Sales
• Lead Conversion
• Subscription Sales
• Customer Retention
• Renewal Sales
• Upselling & Cross-selling
• Objection Handling
• Negotiation
• Customer Relationship Management
• CRM Management
• Follow-up Management
• Target Achievement
• Communication Skills

Compensation

Base CTC: 4–6 LPA

In addition to the fixed compensation, the candidate will be eligible for an attractive performance-linked incentive based on new subscription sales, renewals and achievement of defined sales targets.

High performers will have an opportunity to earn significantly higher compensation through incentives and grow into Senior Tele Sales Executive / Team Lead – Tele Sales roles.

Ideal Candidate

We are looking for someone who is sales-driven, persistent and comfortable speaking with customers throughout the day. The ideal candidate should not merely make calls but should take ownership of every assigned lead—from the first conversation to subscription closure, renewal and repeat purchase.

The person should have a strong “follow-up until closure” mindset and enjoy working in a fast-paced consumer business where performance is directly measurable through revenue, conversions and customer retention.

Perks and benefits

Sales incentives