Walk-in || Tele Collection Officer

Roles and Responsibilities

• Manage debt collection processes from start to finish, ensuring timely recovery of outstanding amounts.
  
• Identify potential risks and develop strategies to mitigate them during the collections process.
  
• Utilize various communication channels (phone, email, SMS) to contact customers and negotiate payments.
  
• Maintain accurate records of all interactions with customers using our CRM system.
  
• Collaborate with internal teams to resolve customer queries and disputes.
  

Desired Candidate Profile

• 0-3 years of experience in tele collection or related field.
  
• Strong understanding of Collections Process, Debt Collection, and Tele Collection principles.
  
• Excellent communication skills for effective interaction with customers over phone/email/SMS.
  
• Ability to work independently with minimal supervision while meeting targets set by management.