Walk-in || Tele Collection Executive

Role & responsibilities

Job SummaryThe primary goal is to minimize portfolio delinquency and cure overdue accounts while maintaining a professional, ethical, and customer-centric approach.

Key Responsibilities

• Outbound Calling: Make high-volume daily calls to customers with pending, missed, or overdue installment (EMI) payments.
• Payment Negotiation: Discuss financial difficulties with clients and negotiate realistic settlement or repayment commitments (Promise-to-Pay / PTP).
• Account Guidance: Explain payment modes, loan terms, and rescheduling options clearly to encourage voluntary clearance.
• CRM & Data Updates: Log call outcomes, payment promises, and updated contact details accurately in the collection software or CRM system.
• Follow-Ups & Escalations: Re-contact clients on scheduled PTP dates and flag chronic or high-balance default accounts to management.
• Compliance & Ethics: Adhere strictly to legal guidelines, fair-practice codes, and company collection policies during all interactions.
• Target Achievement: Meet or exceed daily call volumes, conversion rates, and monthly recovery/collection targets.

Candidate Requirements

• Education: Minimum 12th Pass (Higher Secondary) or any Bachelors Degree.
• Experience:candidates with 6 months to 2 years of experience in debt/tele collection (Banking/NBFC preferred).
• Language Skills: Proficiency in local or regional languages alongside English/Tamil/Telugu
• Core Skills:
• Strong verbal communication and active listening.
• Persuasive negotiation and problem-solving skills.
• Patience, emotional resilience, and ability to handle high-pressure or stressed callers.
• Basic computer literacy and data-entry speed.

Key Performance Indicators (KPIs)

• Recovery Rate: Total overdue amount recovered against monthly targets.
• Promise-to-Pay (PTP) Ratio: Percentage of commitments made that convert to actual payments.
• Call Productivity: Number of dials and talk-time hours logged per day.
• Compliance Score: Adherence to scripts, fair-treatment rules, and quality audit standards. [1, 2]

Preferred candidate profile

• Education: Minimum 12th Pass (Higher Secondary) or any Bachelor’s Degree.
• Experience:candidates with 6 months to 2 years of experience in debt/tele collection (Banking/NBFC preferred/BPO).
• Language Skills: Proficiency in local or regional languages alongside English/Tamil/Telugu