Walk-in || Tele Caller-DRA- ( Ernakulam)

Key Skills Required

• DRA Certification (as per RBI/NISM guidelines)
• Collection experience.
  
• Strong Communication Skills in English and Malayalam / English And Tamil
  
• Debt Recovery & Collection Techniques
  
• Customer Handling & Negotiation
  
• Basic Computer Literacy (MS Excel, CRM tools, etc.)
  
• Time Management & Target Orientation
  
• Knowledge of RBI Guidelines for Debt Recovery
  
• Documentation & Record Keeping
  
• Empathy and Patience in Dealing with Customers
  
• Ability to Work Under Pressure

• Languages: Proficiency in ENGLISH and TAMIL is mandatory
  

Roles and Responsibilities:

• Contact delinquent customers through calls and follow-ups to recover pending dues.
  
• Verify and update customer information and loan/account status.
  
• Plan and execute recovery strategies as per assigned targets and timelines.
  
• Negotiate payment terms while maintaining professionalism and empathy.
  
• Maintain proper documentation of calls, commitments, and payment receipts.
  
• Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes.
  
• Coordinate with legal or field recovery teams if required for escalated accounts.
  
• Report daily/weekly recovery performance to the supervisor or team lead.