Walk-in || Technical voice Support

Technical Customer Service (TCS) Associate Walk-In Drive

Company: Sutherland

Job Role: Technical Customer Service (TCS) Associate

Job Category: Customer Service Technical Support

Process: Voice / Technical Customer Support

Walk-In Drive

Date: Monday, 21 September 2026 to Friday, 25 September 2026

HR Contact: Kavitha Annadurai

Contact Number: [phone removed]

Job Description:

• Sutherland is hiring Technical Customer Service (TCS) Associates for the Neighbor Solutions / Community Supportteam.
• The role involves assisting customers with device-related queries, setup and configuration, Wi-Fi and connectivity issues, and technical troubleshooting while delivering a professional customer experience.

Key Responsibilities:

• Provide prompt, accurate, and professional technical support.
• Handle customer queries through inbound and outbound voice interactions.
• Troubleshoot device setup, Wi-Fi, connectivity, and technical issues.
• Understand customer concerns and provide appropriate solutions.
• Investigate, document, resolve, and escalate issues when required.
• Navigate multiple applications and research solutions efficiently.
• Build strong knowledge of products, services, and device features.
• Collaborate with cross-functional teams to ensure effective customer support.
• Identify recurring customer issues and communicate trends to leadership.
• Suggest improvements to enhance customer experience.
• Advocate for customers and ensure their concerns are appropriately addressed.

Eligibility & Skills:

• Education: High School Graduate / Diploma / Currently pursuing College or University.
• Experience: 1+ year of customer-facing or customer service experience preferred.
• Strong interest in consumer technology.
• Experience troubleshooting technical devices.
• Basic understanding of Wi-Fi and network connectivity.
• Good typing, grammar, active listening, and attention-to-detail skills.
• Strong critical thinking and problem-solving abilities.
• Ability to handle difficult customer interactions professionally and patiently.
• Excellent verbal communication skills.
• Ability to learn and adapt to new technologies quickly.
• Comfortable working in a full-time rotational shift, including evenings and weekends.

Assessment Requirements:

• Voice: B2
• Chat Typing: Minimum 32 AWPM
• Grammar
• Active Listening
• Attention to Detail
• Critical Thinking
• Problem Solving
• Conflict Resolution & Resilience
• Customer Engagement

Role Overview:

• You will assist customers with their devices throughout the support journey from initial setup and configuration to diagnosing and resolving technical problems.
• Strong listening skills, troubleshooting ability, critical thinking, and clear communication will be essential for success in this role.

Walk-In Details

Company: Sutherland

Position: Technical Customer Service (TCS) Associate

Process: Voice / Technical Customer Support

Walk-In: 21 September 2026 25 September 2026

HR: Kavitha Annadurai

Contact: [phone removed]

Interested candidates are encouraged to attend the walk-in drive with their updated resume and relevant documents.

Keywords

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