Walk-in || Technical Support Engineer
Vaps Technosoft · Bengaluru · onsite · Posted today
₹2.8L - ₹4.5L PA1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle inbound customer calls and provide technical assistance.
- Understand customer issues related to software, hardware, internet connectivity, and computer systems.
- Troubleshoot technical problems over the phone and guide customers step by step.
- Provide clear instructions and resolve customer queries professionally.
- Create and update customer support tickets.
- Escalate unresolved issues to the appropriate technical team.
- Maintain call quality, customer satisfaction, and service-level standards.
- Follow company policies, call-handling procedures, and quality guidelines.
Sourced from naukri
Skills
Customer SupportTechnical SupportTroubleshootingTechnical HelpdeskCommunication SkillsVoice SupportTechnical Voice Process
About Vaps Technosoft
Vaps Technosoft
IT Services & Consulting
75
employees
1999
27 years old
Bangalore/Bengaluru, Karnataka
India
₹3.2L PA avg
Avg at Vaps Technosoft
₹2.8L – ₹4.5L PA
This role
About
A software development company focused on campus management solutions for educational institutions, addressing fragmented information systems.
Industries
IT Services & ConsultingFinancial Services
Employee ratings
10 reviews
1.9/ 5
Culture
2.2
Career growth
1.9
Work-life
2.1
Employees rate it well for
Skill Development21Company Culture20
Find them on