Walk-in || Technical Support Engineer

Role & responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot desktop, laptop, printer, and operating system problems.
• Support Windows OS, Microsoft 365 applications, Outlook, and email configuration.
• Assist with basic LAN/WAN, Wi-Fi, VPN, and connectivity troubleshooting.
• Create, track, and resolve service desk tickets within the agreed SLA.
• Install and configure software, operating systems, and IT peripherals.
• Support user account creation, password resets, and access-related requests.
• Escalate unresolved issues to L2 support or the relevant technical team.
• Maintain IT asset records and update troubleshooting documentation.
• Provide timely updates to users and ensure customer satisfaction.

Preferred candidate profile