Walk-in || Technical Support ( Client Solutions)

Essential Duties and Responsibilities:

• Assess client configuration requests and offer solutions to meet the clients overall objective.
• Promptly address and reply to client emails and phone calls via phone/email queue.
• Ensure all project-related documents and trackers are routinely up to date.
• Provide guidance and best practices to clients on how to use and optimize the software.
• Conduct system training, testing and troubleshooting to assist clients.
• Train and collaborate with peers on software.

Marginal Functions:

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices and provide key points to the team.
• Complete projects and other duties as assigned by supervisor

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
• Ability to deal with frequent interruptions, changes, delays, or unexpected events.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to learn quickly.
• Ability to collaborate with others.
• Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.