Walk-in || Technical Service Engineer

1. Pre-Sales Technical Support:

• Understand client requirements, site conditions, and specifications.
• Recommend suitable products and systems based on project needs.
• Provide product information and product explanations to dealers, contractors, dealer counter staff and tile applicators.
• Support the sales team by providing technical input during customer meetings and project discussions.
• Conduct product demo trials at the sites and demonstrates the performance of the products

2. Post-Sales Technical Services:

• Provide on-site technical guidance for product application and installation.
• Provide technical troubleshooting and recommend corrective solutions when needed. 3. Product Application & Demonstration
• Conduct product demonstrations for contractors, applicators, and dealers.
• Train contractors and applicators on correct product usage and application techniques.
• Provide technical information about products such as: o Waterproofing chemicals o Tile adhesives & Tile joint grout o Wall putty/ Plasters o Repair Mortars & Grout etc.

3. Customer Technical Support:

• Act as the technical contact person for customer queries related to product application and performance.
• Provide guidance on surface preparation, application methods, coverage, and curing time. • Assist customers in selecting the right product solutions for their projects.

4. Site Visits & Contractor Interaction:

• Visit construction sites, dealer locations, and project sites to provide technical support.
• Work closely with contractors, masons, applicators to ensure proper product application.
• Conduct tile contractor meet at dealer shops product briefing and demonstration

5. Support to Sales Team:

• Assist the sales team with technical information during client interactions.
• Support product trials, site demonstrations, and technical discussions during project negotiations.
• Report on the secondary leads generation for the dealers

6. Competitor & Market Feedback:

• Monitor competitor product performance and technical solutions from brands

7. Reporting & Documentation:

• Maintain records of site visits, technical inspections, secondary lead generation, and product trials.
• Document customer requirements and feedback for internal reference.

8. Complaint Handling & Technical Issue Resolution:

• Investigate customer complaints related to product performance or application issues
• Discuss with technical team to update on the site issue and based on their recommendation get a resolution to the problem at the site.

Qualification & Eligibility for Technical Services Hardworker:

• Diploma in Civil Engineering / B.E/B.Tech in Civil Engineering (Full-time)
• B.Sc/M.Sc Chemistry (Full time)
• 10th, 12th, B.Sc Chemistry, Diploma Civil and or B.E/B.Tech Civil (Full Time) (Minimum 50% & Above)

Mandatory Documents required (hard copies to be brought on day of the drive)

• Updated Resume
• SSC, Intermediate Mark sheets
• Diploma - Semester wise Mark sheet & Degree Certificate (Mandatory semester wise mark sheets)
• B.E/B.TECH-Semester wise Mark sheets & Degree Certificate (Mandatory semester wise mark sheets)
• UG and PG semester wise marksheets
• Employment documents Current Organisation Offer letter with CTC breakup, Last 3 months Payslips, Latest increment letter with CTC breakup, Previous employments experience/ relieving letters)
• Aadhar Card & Driving License
• Last 3 months payslip and Current CTC structure
• 1 passport size photo