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    Job · 17564355

    Naukri logo

    Walk-in || Tech Mahindra hiring For Voice Process (Hindi + English) WFO

    Naukri · Kolkata · onsite · Posted 38d ago

    Undisclosed0–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Opening: Customer Support Associate (Voice Process Hindi & English)



    We are currently hiring for our Voice Process (Hindi + English) with 100% Work from Office



    Designation

    Customer Support Associate



    Job Role

    • Resolve customer queries via voice calls

    Job Details

    • 3 Months Contractual
    • Fixed salary

    Eligibility Criteria

    • Freshers are also welcome
    • Minimum 6 months of BPO experience (with documents)
    • Minimum education: Higher Secondary (12th Pass)

    Work Details

    • Work timing: 247 rotational shifts
    • 5 working days with 2 rotational weekly offs
    • Maximum age limit: 40 years

    Skills Required

    • Basic verbal communication skills in English and Hindi
    • No major MTI (Mother Tongue Influence) for voice process

    Interview Process

    • HR Round
    • Versant (V3 & above)
    • Typing Test (Minimum 25 WPM / 90% accuracy)
    • Final round


    Compensation

    • Freshers: 1,85,000 CTC (Approx. 13.7K in-hand/month)
    • Experienced Candidates: 1,92,000 CTC (Approx. 14K in-hand/month) (Minimum 6 months BPO experience required)



    Documents Required

    • Aadhaar Card (with complete Date of Birth) Mandatory
    • E-Aadhaar Mandatory
    • PAN Card Mandatory
    • Educational documents (10th & 12th mark sheets)
    • For experienced candidates:
    • Experience Letter
    • Offer Letter
    • Last 3 months payslips


    Venue: Action Area 2, DLF 2 Rajarhat, Newtown, Kolkata – 700156

    Tower C, 1st Floor

    Sourced from naukri

    Skills

    Customer ServicecseDomestic Voice ProcessBpo Customer ServiceInbound CallsCallingKPObpovoice processTelecallingBpo VoiceBpo Sales

    About Naukri

    Naukri logo

    Naukri

    Internet

    2.7k+

    employees

    1996

    30 years old

    Noida, Uttar Pradesh

    IN

    ₹11.4L PA avg

    Avg at Naukri

    About

    This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.

    Industries

    Internet

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    4.6

    Work-life

    4.3

    Employees rate it well for

    Job Security43Company Culture42

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    Walk-in || Tech Mahindra hiring For Voice Process (Hindi + English) WFO · waiting for your command