Walk-in || Teammate

Roles and Responsibilities

• Provide customer support through chat, email, and blended processes to resolve customer queries and concerns.
  
• Handle a high volume of emails and chats in a timely manner, ensuring excellent response rates.
  
• Utilize strong communication skills to effectively address complex issues and escalate when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with team members to achieve process goals and improve overall performance.

• 2 Rotational Off

• 24x7 Rotational Shift