{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Team Lead","description":"

We're Hiring Team Coach(Sales)

ROLE : Team Coach

Week Off: 2 Rotational Week Offs

Age Criteria: 25 to 31 Years

Location: ICICI Lombard,6th Floor, Varun Towers II, Begumpet, Hyderabad.

Salary : Upto 6.0 LPA

Business Responsibilities:

Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 TSOs

Required Qualifications:

Full-time Graduation.

Experience: Min 2-3 years TL Experience into sales.

Skills & Process Knowledge:

Attrition Management and Control

Team Handling & BQ Management

Shrinkage Management and Control

Call Flow Analysis and Handling

Clear Understanding of KPIs and KRAs

Analytical Thinking &Decision Making

MIS Reporting & Understanding of CSAT, Quality Score, AHT, SLA

Language Skills:

English (Full Professional Proficiency)

Hindi (Full Professional Proficiency) (Mandatory).

Contact person: Pramod

Only what's app: 8108014045.

Email id: kumar.pramod@icicilombard.com

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