Walk-in || Team Lead

Role & responsibilities

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool

• Tracking Callers properly

Inspire / motivate callers to achieve targets

• Sending Pick-up files to FPRs
• Co-ordinate with Bank FPRs
• Identifying critical cases and act accordingly
• Prepare strategies for achieving Team targets
• Coordinate with Collection agencies
• Handling Escalation calls /agitated customers
• Performance review of callers on daily weekly monthly basis
• Plan for absenteeism in the team and ensure smooth work flow
• Liaise between different department

Preferred candidate profile

Good communication skills

Knowledge of Ms Excel

Orientation towards working with people

Management skills in terms of maintaining people and work

Good Leadership skills

Knowledge of collections process, specifically domestic collections

Passionate towards achieving targets