Walk-in || Team Lead

Job Title: Team Leader Contact Centre Sales

Location: Mumbai (Local candidates preferred) but also open for remote for candidates staying out of Mumbai.

Job Overview:

We are hiring a result-driven Team Leader – Contact Centre Sales with strong expertise in managing high-volume calling teams across industries. The role demands hands-on leadership, strong sales acumen, and the ability to deliver aggressive targets in a fast-paced, high-pressure environment.

Key Responsibilities:

Lead a team of 10–20 agents handling outbound sales call.

Monitor and improve key metrics such as connect rate, conversion %, RPC (Right Party Connect), PTP (Promise to Pay), and collections efficiency

Ensure daily productivity targets (calls, talk time, follow-ups) are consistently met

Conduct live call monitoring, audits, and feedback sessions to improve pitch, objection handling, and closures

Drive urgency creation and negotiation quality on calls to improve conversions/recoveries

Manage lead funnel / allocation strategy to maximize output from fresh and existing data

Handle escalations and critical closures for high-value customers

Work closely with QA, Training, and Ops to drive continuous performance improvement

Ensure strict adherence to compliance, scripts, and regulatory guidelines (especially for banking/collections)

Key Requirements:

1-3 years of experience in contact Centre sales.

Minimum 1–2 years of team handling experience in a target-driven environment

Strong understanding of sales funnels, calling metrics, and conversion levers

Experience in handling high-pressure, high-volume calling environments

Proven track record of meeting/exceeding revenue or collection targets

Excellent communication, negotiation, and objection-handling skills

Preferred Skills:

Strong ability to coach bottom performers and scale top performers

Data-driven decision-making and real-time problem-solving ability

KPIs / Success Metrics:

Revenue / Collections target achievement

Conversion rate / Recovery rate

Connect rate, RPC, PTP, and productivity metrics

Quality scores and compliance adherence

Team attrition and engagement levels