Walk-in || Team Lead

Job Summary

We are looking for a target-oriented Telecalling Team Leader to manage the telecalling team, ensure effective lead follow-up, generate site visits and support the team in achieving booking targets.

Key Responsibilities

• Manage, motivate and monitor the Telecalling Team.
• Allocate leads and ensure timely follow-ups.
• Track daily calls, connected leads, follow-ups and site visits.
• Set team targets and monitor individual performance.
• Train telecallers on project details, calling techniques and objection handling.
• Monitor lead quality and coordinate with the Sales Team.
• Follow up on pending leads and confirm site visits.
• Maintain accurate lead records in CRM/Excel.
• Prepare daily and weekly performance reports.
• Identify performance gaps and provide coaching.
• Handle escalated customer queries when required.
• Work closely with Sales Managers to improve Lead Site Visit Booking conversion.

Required Skills

• Excellent communication and team management skills.
• Real estate sales/telecalling experience.
• Target-oriented and proactive approach.
• Good knowledge of CRM/Excel.
• Strong follow-up and objection-handling skills.

Key Performance Indicators

Team Target | Calls | Follow-ups | Site Visits | Bookings | Conversion Ratensibilities.

Perks and benefits

Free meal, Cafeteria, Festive Bonus, Performance bonus, Sales incentives, Annual bonus, Mobile bill reimbursements, Leave encashment, Provident fund, Job/soft skill training