Walk-in || Tcs is Hiring For Contact Center Walk In Interview
Tata Consultancy Services · Chennai · onsite · Posted 49d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role**
Contact Center
Required Technical Skill Set**
Knowledge on handling L2 & L3 activities
Desired Experience Range**
6 10 Years
Location of Requirement
Chennai
Desired Competencies (Technical/Behavioral Competency)
Must-Have*
- CCaaS Platform Administration (NICE CXone, Amazon Connect)
- IVR & ACD Routing Configuration
- Omnichannel Contact Center Management
- CRM & CTI Integrations (Salesforce, ServiceNow, REST APIs)
- Contact Center Telephony (SIP, PSTN, DID, Call Recording)
Good-to-Have
- Stakeholder & Client Management
- Service Delivery Governance
- Project & Change Management
- Risk & Issue Management
- Executive Communication & Reporting
Sourced from naukri
Skills
IT Infrastructure SupportIT Service Delivery ManagementIT Infrastructure Management
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
About
An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
Industries
IT Services & ConsultingFinancial ServicesInternetEducation & TrainingBPO
Employee ratings
1,14,115 reviews
3.3/ 5
Culture
3.2
Career growth
2.3
Work-life
3.5
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