Walk-in || TC/ Sr. TC -B2B Ticketing (GDS/LCC)

Responsibilities:

1. Reservation Processing: Confirm flight bookings from B2B sub-agencies

and online portals, ensuring compliance with airline policies.

2. Ticket Issuance: Handle e-tickets and EMD issuance promptly, adhering to

fare rules and deadlines.

3. Booking Verification: Validate passenger details, flight schedules, and

payment transactions to minimize errors.

4. Supplier Coordination: Liaise with airlines, consolidators, and suppliers to

confirm bookings and resolve discrepancies.

5. Ticket Modifications: Manage exchanges, cancellations, and refunds in line

with company policies and industry regulations.

6. System Expertise: Maintain proficiency in reservation systems (Amadeus,

Sabre, Galileo) and provide guidance to frontline staff.

7. Cross-Department Collaboration: Work closely with sales, support, and

finance teams to ensure smooth workflows.

Skills:

• Proficiency in reservation systems (e.g., Amadeus, Sabre, Galileo) and

Microsoft Office suite.

• Strong attention to detail and accuracy in processing bookings, tickets,

and payments.

• Excellent organizational and time management skills to prioritize tasks

and meet deadlines.

• Effective communication skills to interact with colleagues and external

partners professionally and courteously.

• Ability to work independently with minimal supervision and collaborate

within a team environment.

• Ability to work in 24/7 rotational shifts.