Walk-in || Tata Capital is Hiring For Customer Service Officer

Job Description: Central Customer Service Officer

Location: Mumbai Thane, Maharashtra
Qualification: Bachelors Degree
Relevant Experience: 1-5 years in managing customer requests and complaints, preferably in the NBFC or banking sector.

Key Responsibilities

• Handle customer requests and complaints through calls and emails.
• Investigate customer issues using account records and relevant data.
• Coordinate with internal departments such as Operations, Collections, Sales, Credit, Fraud, Banking, and IT for timely resolution.
• Follow up with customers and internal teams to ensure resolution within defined TAT.
• Identify and document complaint root causes and maintain accurate records.
• Meet performance targets for NPS, productivity, quality, and TAT adherence.

Required Skills

• Excellent verbal and written communication skills.
• Strong investigation, analytical, and problem-solving abilities.
• Effective listening, decision-making, and attention to detail.
• Ability to handle customer objections and escalations professionally.
• Strong coordination, follow-up, and time-management skills.