Walk-in || Supervisor Baggage Sorting - Aviation

Role & responsibilities

• Supervise and coordinate baggage sortation and handling activities for arriving and departing flights.
• Ensure efficient loading and offloading of passenger baggage from bulk, containers, pallets, carts and dollies as per airline requirements and SLAs.
• Prepare ULDs and baggage carts in the Bag Hall for departure.
• Ensure correct preparation and build-up of flights in the baggage handling area.
• Collect baggage from sorting belts/chutes and load it into the appropriate ULDs and carts.
• Perform Baggage Reconciliation System (BRS) duties and maintain accurate baggage inventory through BRS or bingo sheets.
• Ensure correct handling and segregation of passenger baggage according to flight and destination requirements.
• Handle special baggage, wheelchairs and child strollers as required.
• Ensure accountability and accurate tracking of baggage for every customer flight.
• Coordinate with the Operations Control Centre (OCC) regarding daily manpower and workforce requirements.
• Conduct shift briefings and allocate duties to team members based on operational requirements.
• Monitor employee performance, attendance, uniform, appearance and PPE compliance.
• Inspect Ground Support Equipment (GSE) and operational equipment before and after use and report defects to the Maintenance team.
• Ensure company equipment and resources are properly utilized, accounted for and returned to designated locations.
• Ensure baggage and basement areas are clean, safe and free from debris.
• Ensure all baggage handling activities comply with company SOPs, airline SLAs, airport regulations and security requirements.
• Report incidents, accidents, baggage issues and aircraft/GSE damage according to established procedures.
• Maintain accurate operational records and ensure all required documentation is properly filed.
• Ensure all services and additional services are correctly recorded in relevant Swissport operational systems.
• Maintain professional relationships with team members, management, airline customers and airport authorities.
• Ensure Airport Pass Permit and Airside Driving Permit remain valid and comply with all airside requirements.
• Perform any other operational duties assigned by management.

Preferred candidate profile

• High School Diploma or equivalent qualification preferred.
• Minimum 1 year of experience in airport ramp services, baggage handling, ground handling or a related airport operations field.
• Previous supervisory or team-handling experience in baggage/ramp operations will be an advantage.
• Good knowledge of baggage sortation, baggage loading/unloading and airport ground handling operations.
• Knowledge of Baggage Reconciliation System (BRS) and baggage inventory procedures is preferred.
• Basic knowledge of Ground Support Equipment (GSE) and its safe operation.
• Good verbal and written communication skills in English; Arabic language skills will be an advantage.
• Strong organizational, coordination and multitasking abilities.
• Ability to supervise and allocate manpower effectively during shift operations.
• Strong understanding of safety, security, SOP and airline SLA requirements.
• Ability to work effectively in a team-oriented and high-pressure airport environment.
• Must be willing to work in shifts, including evenings, weekends and public holidays.
• Must be comfortable working in different weather conditions.
• Valid driving license is required.
• Ability to work in an airside environment and comply with airport security and safety regulations.