Walk-in || Store Sales Executive/Senior Executive

Summary - The incumbent is responsible for driving store-level revenue by managing high-value customer interactions, improving conversion rates, and ensuring disciplined execution of the sales process. The role focuses on consultative selling, handling complex customer requirements, and supporting junior team members to enhance overall store performance. It plays a critical role in achieving monthly sales targets, maintaining customer satisfaction, and ensuring accurate execution of commitments, thereby directly contributing to business growth and customer retention.

Principal Accountabilities -

1. Sales & Revenue Achievement

• Achieve assigned monthly sales and upselling targets through effective customer engagement
• Drive higher conversion rates, especially for premium and high-ticket customers
• Support store-level revenue growth through proactive selling and follow-ups

2. Customer Engagement & Consultative Selling

• Interact with customers to understand needs and recommend suitable furniture solutions
• Handle complex customization, pricing discussions, and product queries
• Ensure clear and accurate communication of delivery timelines, product details, and commitments

3. CRM Pipeline & Lead Management

• Maintain and track leads through CRM systems to ensure structured follow-ups
• Monitor pipeline health and improve lead-to-conversion ratios
• Ensure no loss of opportunity due to delayed or missed follow-ups

4. Team Support & Capability Building

• Guide and support junior executives in improving customer handling and closing skills
• Share best practices in selling, negotiation, and customer engagement
• Contribute to a positive and performance-driven team environment

5. Store Operations & Compliance

• Ensure adherence to pricing governance, billing accuracy, and SOPs
• Support store management activities including customer query resolution and escalation handling
• Coordinate with internal teams to ensure smooth order processing and delivery

6. Market Feedback & Continuous Improvement

• Share competitor insights, pricing trends, and customer feedback with management
• Identify improvement areas in sales process and customer experience
• Contribute to improving store-level strategies and execution

Qualification Required -

• MBA/Bachelors degree in Business, Marketing, Commerce, or related field.
• 4+ years of experience in Retail / Furniture / Luxury sales.
• Experience in handling high-value or premium customers.
• Understanding of retail sales processes, customer buying behavior, and furniture products including customization and pricing.
• Working knowledge of CRM tools, billing systems, and store operations.