Walk-in || Store Manager

Role & Responsibilities

• Manage day-to-day operations of the jewellery showroom and ensure smooth store functioning.
• Lead, guide and motivate the sales team to achieve monthly sales targets.
• Handle customers professionally, understand their requirements and ensure excellent customer service.
• Monitor sales performance, staff attendance, grooming and discipline.
• Conduct daily morning briefings and communicate targets, offers, schemes and product updates.
• Handle customer queries, complaints and escalations and ensure timely resolution.
• Coordinate with the back office for stock movement, inventory checking and product availability.
• Ensure proper display, visual merchandising and cleanliness of the showroom.
• Monitor jewellery stock, security procedures and proper handling of products.
• Prepare and review daily sales reports and share performance updates with management.
• Coordinate with CRM, cashier and other departments for smooth customer transactions.
• Support promotional activities, exhibitions, events
• Ensure company policies, SOPs and compliance requirements are followed.

Preferred Candidate Profile

• Graduate with relevant experience in jewellery retail, showroom or premium retail sales.
• 25years of experience in jewellery showroom/store management preferred.
• Strong team-handling, leadership and customer relationship skills.
• Good knowledge of gold, diamond and silver jewellery is preferred.
• Target-oriented with strong sales and negotiation skills.
• Good communication and interpersonal skills.
• Ability to handle customer complaints and difficult situations professionally.
• Comfortable with MS Office/POS and basic reporting.
• Well-groomed, confident and presentable personality.
• Candidates with experience in reputed jewellery brands/showrooms will be preferred.

Perks & Benefits

• Competitive salary based on experience and skills.
• Monthly/annual sales target incentives.
• Opportunities for career growth and promotion..
• Exposure to exhibitions, events and promotional campaigns.
• Positive and professional working environment.
• Pf/Esic

Perks and benefits

Provident fund, Annual bonus