Walk-in || Store Manager

Lenskart Store Manager JD

Job Title: Store Manager
Department: Retail Operations
Reporting To: Area Operations Manager

About the Role:
The Store Manager is responsible for managing the complete store operations, driving sales, delivering excellent customer experience, and leading the store team to achieve business targets. The role involves sales, people management, inventory, cash management and SOP adherence. (Hiring Solutions)

Key Responsibilities:

• Drive store sales and achieve monthly/annual sales targets.
• Monitor key metrics such as Sales, Conversion and Customer Satisfaction/NPS.
• Lead, motivate and coach the store team to improve performance.
• Handle customer queries and complaints and ensure excellent customer experience.
• Manage store inventory, stock accuracy and cash reconciliation.
• Ensure proper usage of POS and compliance with operational processes.
• Conduct regular stock checks and ensure product availability.
• Manage team schedules, staffing and daily store operations.
• Train and develop team members and control employee attrition.
• Ensure all Lenskart SOPs and operational standards are followed.
• Ensure proper eye-checkup processes and coordination with the Optometrist.
• Maintain store hygiene, visual standards and overall store upkeep. (nsdcjobx.com)

Candidate Requirements:

• Graduate preferred.
• 4+ years of overall retail experience with relevant Store Manager/Team Lead experience.
• Experience in Retail Sales, Apparel, QSR, Lifestyle or similar retail sectors preferred.
• Strong sales and team-management skills.
• Good communication and customer-handling skills.
• Target-oriented and comfortable working in a fast-paced retail environment.
• Good knowledge of store operations and inventory management. Current Lenskart listings also show Store Manager roles requiring around 4 years of experience. (in.indeed.com)

Key Skills:
Sales Management | Team Handling | Customer Service | Retail Operations | Inventory Management | Target Achievement | People Development | SOP Compliance | Communication