Walk-in || Store Manager

Heres a simple and professional Store Manager JD for Lenskart, based on Lenskart’s published role responsibilities and current hiring requirements. (Hiring Solutions)

Store Manager – Lenskart

Job Title: Store Manager
Department: Retail Operations
Reporting To: Area Operations Manager
Employment Type: Full-Time | On-Roll

About the Role

The Store Manager will be responsible for managing the complete store operations, achieving sales targets, delivering excellent customer experience, and leading the store team. The role requires strong sales, people-management, and operational skills.

Key Responsibilities

• Drive store sales, revenue, conversion and other business KPIs.
• Achieve monthly and yearly store sales targets.
• Lead, motivate and manage the store team.
• Allocate targets and monitor individual team performance.
• Ensure excellent customer experience and maintain high NPS.
• Handle customer complaints and escalations effectively.
• Train, coach and develop team members.
• Monitor team productivity and control attrition.
• Ensure proper inventory management and stock accuracy.
• Manage cash reconciliation and POS transactions.
• Ensure eye-checkup and store processes are followed as per SOP.
• Maintain store hygiene, product display and visual merchandising standards.
• Prepare and review daily/weekly store performance reports.
• Manage staff roster and ensure adequate manpower.
• Ensure compliance with all Lenskart SOPs and operational guidelines.
• Coordinate with other teams such as HR, L&D, Supply Chain and Operations whenever required.

Eligibility

• Qualification: Graduate preferred.
• Experience: 3–4+ years of overall retail experience preferred.
• Experience as Store Manager / Assistant Store Manager / Team Leader preferred.
• Experience in Retail, Apparel, QSR, Eyewear or similar customer-facing industries preferred.
• Strong sales and team-handling experience.

Required Skills

• Strong leadership and team-management skills.
• Excellent communication and customer-handling skills.
• Sales and target-oriented approach.
• Good knowledge of retail operations.
• Inventory and cash-management skills.
• Problem-solving and decision-making ability.
• Basic computer/POS knowledge.
• Ability to work in rotational shifts and rotational weekly offs.

Key KPIs

• Store Sales & Revenue
• Conversion
• Customer Satisfaction / NPS
• Team Productivity
• Inventory Accuracy
• SOP Compliance
• Attrition Control
• Store Operations

Location: As per business requirement
Work Schedule: 6 days working with rotational weekly off.Role & responsibilities

Preferred candidate profile